Content TBD: Paragraph Describing Support for CustomerCanada +1 (888) 491-8888 ext. 2235 or ext. 2236
International: +1 (905) 470-1008 ext. 2235 or ext. 2236
Regular support hours are Monday-Friday from 9:00 a.m. to 5:00 p.m. for standard software support and upgrade services. After-hour support services will be billed for a minimum of 15 minutes at $2 per minute, and are available Monday-Friday from 5:00 p.m. to 12:00 a.m. EST and Saturdays from 9:00 a.m. to 5 p.m.
Outside of North America
Support services are available through MultiFlex RMS agents and directly through our in-house support staff. With your permission, we connect to your computer using the Teamviewer program to access your stations immediately to review your concerns or to resolve a technical issue. As part of the initial setup, we also set up the Teamviewer on your stations.
Your customers, suppliers and inventory details are converted and migrated into RMS. This service includes:
- Customer details, such as contact records and sales purchase history.
- Suppliers: terms, conditions, history, etc.
- Inventory: beginning balances, sold, on hand, on order, special order.
- Current POS details.
- Gift cards, gift certificates, credits.
- Product life.
- Old DOS programs.
- Homemade databases.
MultiFlex RMS is delivered via two models: as a hosted service in the cloud, or as a local implementation (installation) that includes data synchronization as part of our services. Managed Services are designed to assist retailers who have 2 or more stores. These services address most data management and operational needs, including the technical attention required to maintain reliable and accurate data at all store locations. This advanced monitoring system ensures that the need for technical support is drastically reduced, if not eliminated, which allows retailers to focus on their business and respond quickly to opportunities.